Shipping, Delivery & Returns
We offer convenient overnight shipping New Zealand wide as well as a pre-paid return label once your event is over. Due to the value of our signs, please ensure someone is available to sign for your order.
Pick-up is available within the Auckland area, we're conveniently located at The Radikal Neon HQ in Herne Bay.
$33 Flat Shipping Rate NZ Wide + Return Shipping Included (excl Waiheke Island)
Once you've completed checkout and payment, you'll receive an order confirmation email. Please read this closely to ensure all details are correct.
Your neon will arrive on the first date you selected (3-4 days before your actual event). Once shipped, you'll receive a shipping confirmation email with tracking details inside. Don't forget to be available to sign for your sign!
To Return simply drop off to your nearest FastWay Depot the day before your hire end date.
If your hire is not returned by the end date of your hire period, or not shipped back to us by the end date, you will be charged a $25 late fee for each day following the 7-day hire period.